The Presentation Specialist will work to build relationships with new customers and enhance relationships with existing customers through detailed and comprehensive demonstrations of our niche Legal Software product, Osprey Approach. As a specialist supplier of cutting edge Legal Software you will be working with our sales team and our implementation team and will understand our customers’ requirements and how they can get the most out of our suite of Legal Software products and mobile apps. With full training you will become the Osprey guru and the “go to” source when it comes to answering pre-sales and implementation related product enquiries. You will review our customer’s business processes and system requirements and use this knowledge to provide a demonstration highlighting key benefits and resolving current pain points.
You will feel at home working and communicating with everyone from Managing Partners to junior staff, from the technically competent to those who are still finding their way with technology. You will be able speak in technical terms but also break this down where necessary to ensure the message resonates with the audience. Your skills will enable you to identify the right approach for your audience ensuring that every demonstration is well received.
Leading product audits will enable you to evaluate how new and existing customers currently utilise technology and you will provide both written reports and visual demonstrations and how adopting new technology or utilising more of existing technology firms will be able to become more efficient and streamlined.
With experience you will contribute to the evaluation of existing products and the generation of ideas for new products. You will work with our sales team and implementation team to develop recommendations regarding new products and updates to existing products and will present these to the management board for consideration.
The key duties of this position include:
Onsite and Online demonstrations to new and existing customers
Seminar and Webinar product presentations
Provide input and drive communications to new and existing customers
Identify activities to support the implementation of new product features
Lead Product Audits
Keep up to date with new initiatives, product development, release dates and new products offerings
Extensive UK travel, potentially some overseas travel
Excellent Business Communicator
Excellent knowledge of Microsoft Office 365 and associated products
Proven aptitude for quick and creative thinking
Acute attention to detail
Proven product demonstration skills
Knowledge of software security best practices beneficial
Understanding of GDPR beneficial
Knowledge and experience of working in or around the legal profession advantageous but not a pre-requisite
We are currently recruiting for a Software Support Assistant to join our team. You will act as the first point of contact for all clients and will be responsible for managing support calls from assignment to closure, providing on line training and becoming involved in the testing and progression of our new software applications. This is an opportunity to work for one of the leading suppliers of cutting edge software to the UK legal market. Full training will be provided.
As a Software Support Assistant you will have the following duties and responsibilities:
· Software Support Call Handling – managing calls from assignment to closure across our range of products
· Testing – testing of all new software features as well as testing and investigation of potential customer issues
· Supportive Literature – the creation of Help Files or Help Videos and providing content for Help Files and Help Videos to further assist support and training on our applications
· Data management – facilitating the implementation of new firms by managing the data transfer process
In order to be considered for the role of IT Software Support Assistant you will have gained the following skills and experience:
· Educated to A level in IT or similar
· Experience of working to ISO27001 standards would be advantageous
· Excellent Computer Skills in particular use of Internet Browsers and Microsoft Office
· Excellent Communication Skills
· Good investigatory skills
· Good problem solving skills
· Aptitude to learn quickly and understand software
· Ability to change work priorities as is required to meet customer needs
In return you will benefit from working for a cutting edge organisation offering a highly competitive salary of between £15k to £23k dependant on experience plus benefits and opportunities for career progression.
The only constant in our business will be change. We will be continuously changing our software to take advantage of the newest technology and latest trends to influence our environment. You will embrace these changes and see all new developments and enhancements as exciting and interesting if this role is for you.