Resilience and business continuity are two of the most significant benefits of a cloud-based approach to case management.

Law firms need to have a reliable system in place to enable effective remote working, sometimes at short notice.

During these unprecedented times, never has it been more important to offer that flexibility, with the UK government, in a bid to slow the spread of Covid-19, telling people to work at home.

How does remote working… work?

Cloud-based case management software has made effective home working far more achievable – ‘the cloud’ means that data is stored on the internet and can be accessed securely by the team anywhere with an internet connection.

It’s likely that your emails are already hosted ‘in the cloud’ using a service like Office 365, along with your calendars and important files which everybody needs to access on a service like OneDrive.

With easy-to-install apps, along with its browser-based interface, Osprey allows staff members from all areas of the business to work on cases and accounts with any connected mobile or desktop device.

For example, electronic case management and a digital matter history means lawyers, legal assistants and secretarial staff can all collaborate on cases from anywhere. Similarly, with integrated legal accounting and online cheque requisitions, your accounts team can manage the finances remotely, too.

Top tips for working from home

Technology enables us to complete much of our work remotely, but doing that effectively is as much down to the team member themselves as it is the software. Working from home, without the structure and routine of an office, brings a new set of challenges. Here are a few tips to help you

1. Separate work from home… and create the right environment

It’s important that you create a clear distinction between home and work life so that you still feel as though you’re ‘at work’ whilst also having valuable down time.

By creating a separate office space – even if you don’t have a separate office, working at a desk or table is far better than sitting up in bed! – you’ll have that all-important professional area to carry out work. It’ll also help you to separate home life from work.

Legal work is, of course, highly confidential and often sensitive in nature, so think about ways to retain your privacy in a dedicated space. Do you have somewhere that any paperwork and related matters can be locked away securely? Speak to family members to ensure that they appreciate this.

Resist the temptation to take your laptop to the sofa. It might seem like a great idea, but it’s a slippery slope!

To help you get into the right mindset for work whilst at home, it’s a good idea to stick to your usual daily routine before starting work – as much as that’s possible in the current climate. Doing so helps to set the tone for the working day ahead.

2. Communication is key

Communication is the single most important thing you’ll need to be aware of when working at home, with clients and colleagues alike. More than ever, clients will appreciate receiving regular updates, and of course you can schedule calls and virtual meetings to keep on top of collaborative projects with colleagues too.

By continuing to communicate in a variety of ways, you’ll feel less isolated and more connected with those around you.

3. Invest in reliable tech

Something you may take for granted is the tech you access whilst in the office. When at home, these things won’t be as readily available, so looking to improve your tech setup at home is something to consider.

A solid internet connection is easily the most important component, otherwise you won’t be able to do things like send emails or engage in video calls.

4. Create a daily ‘to do’ list

Sometimes you can feel as if you have a lack of direction when outside of your usual working environment. To set the right tone, many homeworkers find it useful to create a daily ‘to do’ list, which helps to ensure that you’re getting the most important tasks done for clients.

5. Find your most optimal working hours

Some people are more productive during certain parts of the day. Whilst there are times when you need to be available for clients during the ‘normal’ working day, so long as you’re doing the work and meeting your deadlines, working from home gives you the freedom to set your own work hours for when you’ll be working at your best. Use this to your – and your clients’ – advantage.

Osprey customers working from home

If you’re an Osprey customer, our support team are ready to assist you.

Over the past week we’ve helped hundreds of lawyers move to a remote working environment, successfully providing continutity of service to their clients using Osprey at home.

Read our help guides and book onto one of our daily training sessions to get things set up.

Not already with Osprey?

Remote working is in our DNA – since 2004, our software and business has been completely cloud-based. Because of this experience, we deliver implementations, deployments and training entirely remotely.

We’ve developed a rapid deployment to get your fee-earning operation working from home within 24 hours.

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