Why Osprey Approach was unaffected by the ‘Beast from the East’
When the ‘Beast from the East’ swept across the UK the country experienced some pretty extreme weather and treacherous conditions, including the coldest day in March ever recorded; over 50 cm of snow; more than 8,000 breakdowns; and a red weather warning for parts of the country, with many people unable to travel to work. The cost to the UK economy was estimated to be one billion pounds a day. Despite all this, Pracctice Ltd worked as efficiently as usual, as did our clients, as Chris Leek, Support and Implementation Manager tells us.
Waking up, looking out at the blanket of snow and hearing the chaos on the morning news, I knew there would be a knock on effect for many businesses. Was I worried? Not even slightly. Our dedicated data centres are robust enough to handle the most extreme weather conditions meaning no matter how deep the snow, how strong the winds or how low the temperature Osprey would remain fully operational. Luckily, I live locally and managed to make it to Pracctice’s offices, as did the rest of the team who live close by. Those who had a longer journey were advised to stay at home and just jump online.
Our online CRM system meant the support team could manage all incoming support requests; through Skype for Business our phones remained up and on the same numbers, though the calls were being answered from numerous different geographical locations; Office 365 took care of our emails and document storage, and Osprey continued to operate as normal.
So rest assured – whether we are in the office or working remotely, we will be here for you Monday to Friday, from 8:30am to 6:30pm.
So, rest assured, no matter the weather – whether we are in the office or working remotely, we will be here for you Monday to Friday, from 8:30am to 6:30pm. If your business experienced any loss of service or you had any difficulty operating as normal as a result of the inclement weather, then get in touch to find out how Osprey Approach can help you.