The Osprey Roadshows always give us an amazing opportunity to meet with customers and discuss how our practice management software can improve their businesses and enhance the client experience.

As we come to the end of Cyber Security Month, we thought we’d share an aspect of Osprey which has featured often throughout the Autumn Roadshow:
our Secure Web Portal.

At our recent event at the University of York, we spent the morning presenting a range of topics, including software demonstrations and marketing tips for law firms. This was followed by lively interactive workshops in the afternoon, where attendees had the opportunity to sit down and chat to our team with specific queries.

Our afternoon workshops in full swing
Our afternoon workshops in full swing

One of our long-standing clients, Julie Tierney of Tierney & Co, spoke to Chelsea Campbell, Project Manager, about how their firm could benefit from the Secure Web Portal.

It’s a feature which enables clients and third parties to make enquiries and access case information safely and securely online. Standard, unencrypted emails can pose a real risk to data security.

The web portal is password protected and hosted using bank-grade security, meaning that documents and messages can be shared in a trusted environment.

“Today’s clients expect access to the latest progress on their legal matters in just a few clicks. As a busy high street firm, we’re keen to provide more efficient and secure ways of communicating with our clients so that we are always one step ahead.

Chelsea took the time to explain many of the features that are available within the portal.

For instance, we can choose to collaborate on certain documents, as well as share key dates and work status updates with our clients.

I particularly liked that we can choose which clients have access to the facility; what information they see; that it’s very secure; and, that the portal can be set up in our own branding, which I think will make it more appealing to our clients.

We found both the seminar and breakout session with Chelsea incredibly informative and we’ve already booked our online training sessions to get to grips with the portal’s features.”

– Julie Tierney of Tierney & Co

As an Osprey customer, Tierney & Co will be taking advantage of our inclusive online training and support which can be booked 24/7 via our new support portal.

Our dedicated support team will assist them in implementing this feature within the firm and ensuring everybody is well trained before going live.

If you’re an Osprey customer interested in finding out more about our Secure Web Portal, contact our support team. Alternatively, get in touch for a
free demonstration of our cutting-edge case management system.

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