A Y & J Solicitors: it’s not just about the software, but the service

Find out why A Y & J Solicitors believe Osprey provide the best customer service in the case management software industry.

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About A Y & J Solicitors

Founded in 2010, A Y & J Solicitors are an award-winning immigration law firm based in Chancery Lane, London. Yash Dubal is a Director of the firm and is also the Senior Immigration Associate. Having come to the UK in 2003, he founded A Y & J Solicitors with the goals of providing a business that aims to be professional, reliable, helpful, and approachable. Thanks to Yash’s efforts, A Y & J Solicitors is now recognised as a Legal 500 law firm and even won the ‘Best Immigration Law Firm’ back in 2018. 

A supportive software partner is crucial to success

A Y & J Solicitors have been using Osprey Approach since 2017 when they switched from their previous case management provider.   

Alongside the efficiency and productivity benefits Osprey brings, A Y & J Solicitors appreciate and commend the client-centric services Osprey offers. Yash Dubal explains, “what I like most about Osprey is the culture of the company. They are client centric and do the best for their clients by providing a proactive and prompt service.  

“Osprey are always there to help you, what else could you ask for? Osprey is there to listen and take your opinions onboard and do their best to help.”

I would say Osprey is one of the best customer services in case management software for solicitors.

Training and support are key elements in the success of any software project which is why Osprey provide inclusive training and support for customers. “The most important thing is training is free. You don’t need to pay anything; you can ask for as much as you need at no extra cost and the training is very brilliant.  

“Osprey are consistently trying to educate their customers. When you open Osprey you’ll see their upcoming seminars, Roadshows or training courses that they’re offering.” 

Osprey Approach help law firms, of all sizes, to navigate the world of law using technology. As your software partner, they’ll provide the digital tools, software solutions and technology guidance that help lawyers succeed. 

“There is always someone to assist us, and this is something unique about Osprey and for that reason I would say Osprey is one of the best customer services in case management software for solicitors.” 

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