Resources for enhancing your law firm’s client experience

Discover videos, guides, and articles to help your law firm enhance and improve their client experience. Hear from legal experts who share their secrets, best practices, and top tips to help make running a law firm easier.

Build better business habits across your law firm

Offering a convenient and quality client experience is a crucial competitive advantage that can help you stay competitive long term.

This page shares content and advice on building a client-focused firm. You’ll discover:

-What a client-focused mindset means

-How legal tech can assist in managing client expectations

-Digital habits to adopt for success

-How to build a client-focused culture

Webinars: Expert advice from our panel of legal specialists

Join us and our expert guests as they share best practices and advice for building a client-focused law firm. Watch episode two, five and seven from our Build Better Habits series to discover how to successfully run a modern digital firm.


Be client-focused: How modern law firms can manage client communications and expectations

59% of SME law firms ranked managing client expectations as their number one operational challenge. In this episode we’ll discuss how law firms can improve collaboration and service for clients with the right digital tools and habits in place.


A culture of innovation: How modern law firms can remain competitive by fostering a culture of creativity

In our fifth episode we’ll be exploring how creativity impacts a continuous improvement mindset and innovation. Join us and our expert guests as we discuss what creativity really means and what that looks like in a law firm, how creativity can benefit legal professionals, and the habits firms should adopt to foster a culture of innovation.


Strategic priorities for SME law firms: How modern law firms can stay competitive and improve long-term success

In our seventh episode of our Build Better Habits webinar series, we’re going to deep dive into the stats and insights of the LPM Frontiers Report. The comprehensive analysis will help us to understand the strategic business plans of SMEs and the impact that’ll have on their habits and processes.

Utilise legal tech to enhance your client service

With the right practice and case management solution in place you’re better able to:

Stay compliant

Enhance client service

Improve profitability

Reduce errors

Motivate employees

Do more with less

Guides to help law firms enhance their client service

Download our free guides to discover how to review your current habits, how to implement a client-focused mindset, and the digital tools to support your team.

Exceed growing client expectations

To help modern law firm improve long-term success, we spoke to a panel of legal experts – from InfoTrack to Eaton-Evans & Morris, and LPM – to discuss how SME law firms can effectively implement client-focused habits to enhance client service.

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A guide to quality client service for the modern law firm

Find out how to exceed your clients’ ever-increasing expectations and the tools you need to do it.

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A guide to implementing a client portal

This guide looks at the importance of providing a self service client portal and app into your firm and quick tips to successfully implement the solution.

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The fundamental habits of running a modern law firm

To remain competitive modern law firms need to implement successful business habits and streamline their legal operations. We believe there are four fundamental mindsets and associated habits that firms should adopt for long-term success.

Think digital-first

Be client-focused

Continuously improve

Empower employees

The Osprey Approach all-in-one legal software solution for SME law firms

The Osprey Approach solution combines comprehensive case management, powerful practice management, compliant legal accounting, and streamlined client management that helps make running your law firm easier.

Access better software support and an all-in-one solution

Upgrade your practice and case management system today, to Osprey, and make it easier to run your firm. Book an initial demo to see the software in action, get pricing details, and information on our implementation and data migration services.

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