Build better business habits across your law firm
Offering a convenient and quality client experience is a crucial competitive advantage that can help you stay competitive long term.
This page shares content and advice on building a client-focused firm. You’ll discover:
-What a client-focused mindset means
-How legal tech can assist in managing client expectations
-Digital habits to adopt for success
-How to build a client-focused culture
Webinars: Expert advice from our panel of legal specialists
Join us and our expert guests as they share best practices and advice for building a client-focused law firm. Watch episode two, five and seven from our Build Better Habits series to discover how to successfully run a modern digital firm.
EPISODE 2
Be client-focused: How modern law firms can manage client communications and expectations
59% of SME law firms ranked managing client expectations as their number one operational challenge. In this episode we’ll discuss how law firms can improve collaboration and service for clients with the right digital tools and habits in place.
EPISODE 5
A culture of innovation: How modern law firms can remain competitive by fostering a culture of creativity
In our fifth episode we’ll be exploring how creativity impacts a continuous improvement mindset and innovation. Join us and our expert guests as we discuss what creativity really means and what that looks like in a law firm, how creativity can benefit legal professionals, and the habits firms should adopt to foster a culture of innovation.
EPISODE 7
Strategic priorities for SME law firms: How modern law firms can stay competitive and improve long-term success
In our seventh episode of our Build Better Habits webinar series, we’re going to deep dive into the stats and insights of the LPM Frontiers Report. The comprehensive analysis will help us to understand the strategic business plans of SMEs and the impact that’ll have on their habits and processes.
Utilise legal tech to enhance your client service
With the right practice and case management solution in place you’re better able to:
Stay compliant
Enhance client service
Improve profitability
Reduce errors
Motivate employees
Do more with less
Guides to help law firms enhance their client service
Download our free guides to discover how to review your current habits, how to implement a client-focused mindset, and the digital tools to support your team.
Exceed growing client expectations
To help modern law firm improve long-term success, we spoke to a panel of legal experts – from InfoTrack to Eaton-Evans & Morris, and LPM – to discuss how SME law firms can effectively implement client-focused habits to enhance client service.
A guide to quality client service for the modern law firm
Find out how to exceed your clients’ ever-increasing expectations and the tools you need to do it.
A guide to implementing a client portal
This guide looks at the importance of providing a self service client portal and app into your firm and quick tips to successfully implement the solution.
Articles to help enhance your client service
LPM 2023 Frontiers Report: Top three strategic priorities for SME law firms
In this deep dive of the LPM 2023 Frontiers Report stats, we’ll discuss why the top three ranked strategic priorities are important for all legal practices.
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The £0 budget marketing strategy all SME law firms can adopt
Discover the marketing strategy you can implement to win more clients and improve brand recognition that requires a £0 budget.
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How case management software can enhance the client experience
Learn how to use case management software to provide your clients with a more efficient and enhanced customer service.
Find Out MoreThe fundamental habits of running a modern law firm
To remain competitive modern law firms need to implement successful business habits and streamline their legal operations. We believe there are four fundamental mindsets and associated habits that firms should adopt for long-term success.
Think digital-first
Be client-focused
Continuously improve
Empower employees
The Osprey Approach all-in-one solution
The complete Osprey Approach solution combines comprehensive case management, powerful practice management, legal accounting, and streamlined client management – enabling your firm to run a streamlined and profitable operation that exceeds client expectations.
- Case Management Software
Improve efficiency, productivity, and profitability with an effective, centralised legal case management software that ensures regulatory compliance and reduces human errors. Osprey is a true end-to-end system that manages the case management lifecycle from initial query to completion.
Features of our case management solution include:
- Practice Management Software
Our powerful, multi-device cloud-based software has helped thousands of lawyers to run a profitable firm and deliver excellent client care. With a comprehensive suite of features built into our software, all areas of your legal practice will be connected and streamlined to maximise success.
Features of our practice management solution include:
- Legal Accounting Software
Without time-consuming admin tasks, you can speed up the month-end processes and run a streamlined accounts department with ease. Our legal billing software allows you to centralise your accounts into one system, which reduces errors, improves productivity, and provides the visibility you need to drive your firm forward.
Features of our legal accounting solution include:
- Client Management Software
Exceed your clients’ expectations and provide a convenient and modern onboarding and case management experience using Osprey Approach. The software helps you to balance driving efficiencies for the firm whilst delivering excellent client care.
Features of our client management solution include:
See Osprey in action
Discover the power of Osprey Approach in a free, no obligation demonstration, and learn why thousands of lawyers trust our software solution to manage their firm. Complete the form and a member of our sales team will be in touch to find out more about your firm’s needs and to book a meeting at a time that suits you.
