Case Management Developer


Office or remote


£30,000 – £45,000




Support & Implementation

Join the Osprey Approach team

Job Description

Pracctice Ltd, trading as Osprey Approach, has over 30 years’ experience developing software solutions for the legal sector. We provide legal accounting, case, and practice management software to UK law firms of all shapes and sizes, who are looking to digitalise, streamline, and modernise their operations. Our current team of staff develop and deliver software to hundreds of legal firms nationwide and we are one of the most established independent legal CMS providers in the UK.

The Case Management Developer Role

We require a legally qualified, competent tech savvy user to join our implementation team as a case management developer.  Using Osprey, you will work alongside our customers to analyse their legal business processes and model these using the vast functions available in Osprey. You will also model and develop generic legal business processes that we can distribute to our customers as Focused Workflows.

You will hold on-site and remote meetings with customers where you will be discussing their requirements, modelling their processes, and collating their precedents. From here you will then create the case management package and perform both home-based and on-site user acceptance testing with the customers and progress to project completion and sign off. You will be expected to work to time frames and provide guidance on resource requirements for project budgets.

Whilst full training will be provided any prior experience you have of setting up and configuring business process management applications or case management applications would be advantageous.

The right candidate will be a skilled Microsoft Office operative and have a good understanding of mail merges including the use of IF statements. Your legal experience will assist you in both understanding and modelling business processes to show case the very best features of Osprey.

A full UK driving licence is required for this role.


Producing and maintaining Focused Workflow case management systems for an expanding number of legal processes

Work with customers to develop bespoke case management systems.

Provide sales assistance in modelling and developing case management processes for specific customer demonstrations

Work with our project team during case management implementations

Providing advice through webinars, seminars, videos, social media, blogs and all other relevant marketing routes to our customers and potential customers enhancing the benefits for case management, business process automation and Osprey.

It is expected that you will assist clients in using Osprey best practice methodologies and ensuring they get the maximum return from the features within the system.

Skills Required

Acute attention to detail
Deadline focussed
Strong Communication skills
Proven aptitude for quick and creative thinking
Ability to change work priorities as is required to meet customer needs
Contributing to the use of effective methods and tools to enhance customers management
Ability to use Windows, iOS, and Android devices
Passion for learning