Hannays Solicitors: Building a Secure and Compliant Future with Osprey Approach

About Hannays Solicitors

Hannays Solicitors and Advocates Limited is a well-established, South Shields based law firm that has been delivering trusted legal services for more than a century to the local community. With a strong focus on compliance and client care, the firm needed a reliable, future-proof solution to manage its operations efficiently and securely. In 2009, Hannays chose Osprey as its practice and case management software provider, and the partnership has flourished ever since, with upgrades to Osprey and most recently it’s new era.

A reliable cloud legal software provides peace of mind

When Hannays first explored its options, accuracy in accounting and compliance with Solicitors Regulation Authority (SRA) rules were top priorities. The firm also wanted a secure way to store and manage client data without relying on vulnerable local servers. Osprey’s early adoption of cloud technology was a key factor in their decision. Practice Administrator, Margarita Rainford, shares that: “One of the reasons that we chose Osprey originally was that it was an early adopter of cloud technology, which we felt enhanced the security of our data.  

“This was far better for us than keeping all our client data on a local server in our office that may be vulnerable. We felt and are still reassured that safety and security is at the heart of Osprey. We know our data is securely backed up.”

Financial accuracy and SRA compliance at the core

Over the years, Hannays has taken full advantage of Osprey’s extensive functionality, from document production and time recording to bundle creation. Osprey offers an all-in-one practice, accounts, and case management system, which enables SME firms to manage their operations from one single platform.

The most important feature for Hannays remains the accounts solution. Margarita explains: “Since 2009, Osprey has consistently provided software to us that allows us to produce 100% accurate accounts. At the end of every month everything balances and the reports produced are clear and easy to understand.

“This is very important for compliance and we have consistently, since starting to use Osprey, passed our SRA accounts audit report without any compliance issues.

Continuous software develop and innovation keep Osprey relevant to modern firms

Hannays value Osprey’s commitment to innovation and client feedback.

Osprey’s recently released its upgrade. This upgrade saw improvements across the UX / UI of the software, brand new integrations, enhancements to onboarding and case management workspace tools, and a re-platforming to Microsoft Azure.

Osprey is committed to continuous improvement and has an comprehensive roadmap shaped by its clients. Margarita shares that you can submit ideas or requests to Osprey:

This openness to collaboration ensures that Hannays benefits from a system that evolves with the needs of modern law firms.

Ongoing support by a software partner who cares

Margarita shares that the support services is area where Osprey excels. “Osprey support is excellent. Response is prompt and Osprey have a system for following up on support requests so that no query is left unresolved.

“I would like to say how pleasant and helpful the staff are at Osprey. They are always a pleasure to talk to and are genuinely interested and invested in the product as well as being lovely people.

For Hannays, partnering with Osprey has delivered peace of mind, operational efficiency, and compliance confidence for more than 15 years. By leveraging Osprey’s cloud-based platform, Hannays continues to operate securely and effectively, knowing that its technology partner is as invested in its success as the firm itself.