Garnet Williams Powell enhances compliance and control with Osprey Approach

Garnet Williams Powell enhances compliance and control with Osprey Approach

Garnet Williams implemented Osprey in 2025, following a review of their existing accounts system, with the aim of improving compliance, reporting, and overall reliability.

Sian Williams, Practice Manager and Cashier, has worked closely with Osprey since its implementation. From the outset, Osprey provided a structure that aligned with the firm’s needs, particularly when compared to other providers on the market.

“Our previous system wasn’t compliant with SRA rules, so we had to find a solution we could trust. That was non-negotiable for us.

“The big sell for me in choosing Osprey was the way you do the end of month reports,”

Sian wanted a system to provide confidence that their accounts processes were properly supported and aligned with regulatory expectations.

Onboarding With Osprey: Supportive, Clear, structured reporting that supports control and accuracy

One of the defining factors in Garnet Williams Powells’s decision to implement Osprey was its reporting capability.

In particular, the firm needed a system that could handle month-end and period-end processes in a clear and structured way, something they struggled to find elsewhere.

“The month-end and period-end reporting was a key factor. Other providers didn’t offer the same level of clarity, but with Osprey it’s all there and easy to manage.”

With Osprey, the firm now benefits from:

• Structured and reliable period-end processes
• Clear financial reports that are easy to interpret and ready to run as a period-end bundle with a click of button
• Greater visibility over both client and office accounts

This level of clarity supports better decision-making and reduces the pressure around month-end tasks.

Simplifying day-to-day accounts management

Alongside reporting and compliance, Garnett Williams needed a system that was straightforward to use in practice. Compared to other providers reviewed, ease of use was a clear differentiator.

“I preferred your setup… it’s more user-friendly,” says Sian. “What I like about it is you can see all the accounts on one page — it is a lot easier to see it on the screen in front of you.”

That simplicity has also given Sian back personal time. “I was coming in on the 1st of every month, be it a Sunday, a Saturday or a bank holiday. I had to come in to do the month end previously — whereas now I don’t have to.” With Osprey accessible via the portal from home, month-end no longer means being tied to the office, reducing both the administrative burden and the risk of errors.

A support team the firm can rely on

Support is a critical part of any legal accounts system, and previous experiences had made this a key factor in Garnett Williams’ decision to switch.

“It was usually me that had to manage support issues – whereas now the team can get in touch with you directly.

“We’d had poor experiences with support previously, which made a big impact on our decision. With Osprey, we know we’re supported when we need it. Your response time is a lot quicker too, and you seem to be a lot more user-friendly than the previous people we used.”

That responsiveness has continued well beyond go-live. “When I’ve asked for support, I find that you really don’t have a great deal of time to wait. We have a response always within the hour – if not within 15 or 20 minutes. To me, that is worth so much more than the aggro we had before.”

Confidence in compliance and financial management

Since implementing Osprey, Garnett Williams Powell Solicitors has strengthened its accounts processes and gained greater confidence in both compliance and financial accuracy.

The firm now operates with:

• SRA-compliant accounts functionality
• Accurate and reliable financial data
• Clear and manageable reporting processes
• Improved efficiency in day-to-day accounts tasks
• Ongoing support when it is needed

Sian concludes: “It’s given us the confidence that our accounts are accurate, compliant, and under control.”