“We were doing the work of 10 people during lockdown, so Workflows and Document Production were an absolute lifesaver – making our tasks 3x faster every day.”

Kelly Cirillo
Managing Partner

For over 40 years, Preuveneers have been providing a professional and friendly service to clients in South London. And for over a decade, they have used Osprey to manage their matters and run their practice.

Since 2017, the firm has been using Osprey to manage their cases and business accounts in the cloud, assisting them in providing clients with consistently high-quality legal services and maintaining Lexcel accreditation.

Throughout this time, Preuveneers have made extensive use of the
legal Workflows within Osprey, saving staff time and allowing for the delegation of different elements of a matter to specialised team members throughout the lifecycle of an instruction.

Workflows, document production, and the different time saving features in Osprey make our tasks at least 3x faster each day.

With the workload we have experienced recently, I don’t know where I’d start without them!

The forward-looking team at Preuveneers have embraced modern communication methods to benefit both the practice and their clients. In addition to intelligent automations, they have fully utilised their branded Secure Web Portal, making remote access to documents and important case information available to clients and trusted third parties.

With clear links on their website, clients are encouraged to track their cases online in a safe and convenient way. This modern, self-service approach has reduced the amount of unncecessary correspondence and gives practitioners more time to concentrate on the matter.

By already making the most of Osprey for over a decade, the firm found themselves fully equipped to deal with the unprecedented challenges presented by COVID-19 and associated social distancing.

All of our team were furloughed during lockdown, leaving just the two Managing Partners working from home.

We were doing the work of 10 people, whilst home schooling, so the efficiencies in Osprey were a lifesaver in helping us continue to serve clients.

Osprey is cloud-based, so we could carry on remotely, and the Secure Web Portal meant clients could access their matters from home.

We’re relieved to have our team back in the office, but Osprey helped us get through lockdown with minimal disruption.

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