How to build a resilient law firm: insights from industry leaders

Keeping a law firm relevant and resilient isn’t just about adopting the latest tech or chasing trends – it’s about having a clear, long-term vision for how you operate, serve clients, and support your people. As pressures mount from changing client demands and digital disruption, firms need to think beyond survival and plan with purpose. On the Empowering Law Firm Leaders podcast, guests including Chris Bull, Peter Ambrose and Lindsey Kidd share hard-earned insights on how to lead with clarity, embrace innovation, and build law firms that are ready for whatever comes next.

Balancing long-term strategy with short-term demands

Chris Bull, a legal management consultant, highlights the importance of long-term thinking. He encourages firms to define a clear picture of where they want to be. “What do you need to be and what do you want to be in 2030?” he asks. Rather than focusing solely on immediate tasks, Chris advises firms to work backwards from their future vision to create a strategic roadmap.

“We’re all naturally programmed to think, ‘what do I need to do today?’” he explains. “But planning for the future requires breaking that down and planning backwards.” This approach helps firms stay grounded in day-to-day delivery while making meaningful progress toward broader goals – whether that’s expanding services, enhancing client experience or shifting operational models.

Innovation through experimentation

Peter Ambrose, founder and CEO of The Partnership, takes a hands-on approach to innovation. He champions a mindset of trying things quickly and being unafraid to move on. “Try it out. Fail fast. If it doesn’t work, bin it quickly,” he says.

For Peter, technology is not about adopting trends – it’s about solving real problems and reducing risk. “The role of technology in risk management is crucial,” he explains. From improving workflow visibility to reducing human error, smart use of tech can strengthen both client outcomes and internal efficiency.”

He cautions against large-scale overhauls. “Big Bang doesn’t work,” he says. Instead, firms should start small – identify a specific issue, introduce a targeted solution, and build on what works. This incremental approach allows firms to innovate without disrupting daily operations.

Prioritising people and culture

Lindsey Kidd, Managing Director at HM3 Legal, brings a people-first philosophy to futureproofing. She believes that a strong internal culture drives sustainable success. “If you’re looking after your people, they’ll look after your clients,” she says.

At HM3 Legal, this belief is embedded into the firm’s structure. They’ve appointed Chris Hayes as Head of Innovation – a role focused on bridging legal practice with technological solutions. By investing in people and processes together, the firm creates an environment where innovation can thrive.

Lindsey also emphasises the need for constant improvement. “If you’re not improving, you’re stagnant,” she says. Encouraging feedback, learning and reflection within the team helps HM3 Legal remain adaptable and forward-thinking.

Technology as a tool for managing risk

Chris Bull reinforces the link between futureproofing and risk management. He stresses that leading firms don’t just respond to problems – they anticipate them. Whether it’s compliance, data security or client service, planning is critical. “Technology helps reduce human error and streamline systems,” he notes, highlighting its role in both prevention and efficiency.

Peter Ambrose agrees, particularly when it comes to documenting and evidencing the firm’s actions. “Providing clear data to lawyers helps defend against client accusations and reduces stress,” he says. Reliable systems can both support the legal team and protect the business.

Building resilient firms for the future

The message from these podcast contributors is clear – futureproofing is an ongoing process, not a one-time fix. It demands a balance of strategic planning, openness to innovation, and a strong focus on people. Firms that adopt this mindset will be better placed to meet challenges, embrace change and deliver long-term value to clients and staff alike.

By drawing on the experiences shared in the Empowering Law Firm Leaders podcast, firms of all sizes can take practical steps toward a stronger, more resilient future.