Pavilion Row

“Osprey is a true cloud based solution. We would definitely recommend it to other firms due to the flexibility it gives you. If you want to achieve something with this software, you can.”

Nicola Houston
Operations Director

Based in York, Pavilion Row are a well-established, private client legal practice specialising in Wills, Powers of Attorney and Estate Administration.

Since 2016, Pavilion Row have been using Osprey Approach to manage their firm. The rich functionality within Osprey assists their experienced team in providing a fully personalised experience for all of their clients.

Smaller case management systems were too restrictive, and other options seemed too complicated for the size of our business. Osprey provides us with the perfect mix of flexibility, usability and capability.

Angus Houston

By heavily utilising workflows within Osprey, Pavilion Row are able to offer fixed fee services whilst remaining commercially competitive. Business automation ensures a high level of compliance and client care whilst reducing the time taken on repetitive tasks.

It enables the team to spend more time concentrating on their client’s specific needs, and less time on procedural administration.

A lot of the systems we looked at purported to be cloud-based; when we looked into it they weren’t true cloud-based systems.

Pavilion Row have embraced a cloud-first approach to their IT infrastructure and practice management software. This provides the firm with flexibility to enable home working and access to cases on the move.

Dawn uses the desktop app

By utilising the Osprey case management and time recording legal apps across their desktop and mobile devices, the team have a consistent and efficient experience.

This powerful combination of cloud-based software, time-saving workflows and focused, easy to use apps, means that staff members across the organisation can work effectively whether they are in the office or working remotely.

Sometimes when you’re restricted to a couple of days training it’s hard to implement. The training with Osprey is all included and we can fit it around our working day.

Osprey’s all inclusive training and support has been an important part of the successful implementation at the firm. Along with the standard implementation process, team members have taken additional training to help them tailor the software to their own needs. This has enabled them to make Osprey an essential part of their efficient business processes.

It’s really clear where we are in the process of a matter and it’s easy to keep on top of it. We know exactly where we’re at during our weekly meetings. It just helps – a lot!

Dawn Plant
Head of Legal & Probate

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