ARTICLES & BLOG

Client Management

Insights from the 2025 LPM Conference Polls: Tackling compliance, culture, and change in SME law firms 

At this year’s LPM conference, leaders from over 70 SME law firms shared honest reflections on the challenges shaping the sector. Live polling revealed intensifying compliance demands, cultural barriers to technology adoption, and continued pressure around talent — but also confidence in organic growth and optimism about AI’s potential to transform productivity.

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How to transform your enquiry management to avoid losing revenue

Shaun Cremins, Customer Experience Director at insight6, shares his insights on transforming a law firm’s enquiry management processes to improve conversion rate and increase revenue.

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How to build a resilient law firm

Kate, CEO of Hive Risk and an expert in risk management and compliance, shares her insights on how law firms can develop effective risk management strategies, leverage technology, and create a culture that supports resilience.

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How law firms can overcome client loyalty challenges and grow their business

Matt Dixon, co-author of “The Activator Advantage” and a leading expert in sales, business development, marketing, and client experience, shares his insights on how law firms can enhance their business development efforts, overcome client loyalty challenges, and win more new business.

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How to build a high-performing law firm: Insights from a CEO

Tina Wisener, a leading UK employment lawyer and CEO of Doyle Clayton, shares her insights and secrets to building high-performing teams.

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How to supercharge your business development and client experience

Emma Egerton-Jones, non-practicing solicitor and client experience and business development coach, shares her insights on overcoming common business development challenges and delivering excellent client service.

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Shaping the future of SME law firms: Insights from 2024 LPM Conference Polls   

The 2024 LPM Conference report highlights the optimism and challenges facing SME law firms. While 80% of leaders express confidence in their firm’s future, 65% acknowledge the increasing pressures in areas like talent, technology, and compliance. The report stresses that SME firms must adapt to market realities through proactive strategies, particularly in attracting talent and embracing new technologies like generative AI.

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Best practices for setting the right pricing model and boosting profits from a costs lawyer 

Lynsie Whyke, from Chantry Costs, discusses how law firms can achieve success and boost profits by implementing the right pricing model

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Pricing models: Their role in helping modern law firms build a client-focused brand

For episode 2 of series 2 of Build Better Habits, our expert panel discussed the importance of pricing models in building a client-focused brand and how to adopt value-based pricing.

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Strategic priorities for SME law firms: How to stay competitive and improve long-term success

For episode 7 of the Build Better Habits webinar series, our expert panel deep dived into the stats of the 2023 LPM Frontiers report to discuss the strategic priorities of SME law firms

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The £0 budget marketing strategy all SME law firms can adopt

Discover the marketing strategy you can implement to win more clients and improve brand recognition that requires a £0 budget.

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LPM 2023 Frontiers Report: Top three strategic priorities for SME law firms

In this deep dive of the LPM 2023 Frontiers Report stats, we’ll discuss why the top three ranked strategic priorities are important for all legal practices.

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To remain competitive modern law firms need to implement successful business habits. We believe there are four fundamental mindsets and associated habits that firms should adopt for long-term success:

Check out our Build Better Habits webinar series where we’re joined by legal experts to share advice and best practices on running a successful law firm.

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Discover our curated content to help improve productivity and efficiency across your law firm. We can help you utilise legal technology to streamline, centralise, and enhance your operations. Choose a category to find out more: