Debt recovery case management software

Osprey Approach helps your firm to effectively manage your debt recovery cases to ensure quality customer service, full compliance, and efficient processes. Our debt recovery case management software streamlines the process of recovering debt on behalf of your clients with specialised automated workflows and secure web portals to ensure a frictionless experience for your client that positively impacts to your bottom line.  

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Why debt recovery lawyers use Osprey

Gain the competitive edge by automating and streamlining processes.

Reporting suite

Gain deeper insights into your firm’s performance with accurate reports that use real-time data. Share information and automate reporting to your clients.

Client communication

Effectively communicate and collaborate with clients using the client-focused tools in Osprey  

Auto-populate forms

Greatly reduce errors and the cost and time of document production as the data you store in Osprey is auto populated into future collateral  

Automated workflows for every stage

Easily stay compliant, streamline processes, and efficiently manage your workload using the Osprey configurable and automated workflows. Automation enables your firm to reduce time spent on manual tasks, standardise processes, and reduce the cost of staying compliant, so your time is focused on your client.

The Osprey workflows assist with every stage of a case from pre-litigation to your client requiring a bailiff and managing part-payments and instalments.  Our specialised debt recovery workflows handle data capture, calculations, instalment payments, secure client communication and key date reminders so you don’t need to worry about the admin processes, and you can focus on helping your clients.

Secure client web portal

Avoid sending sensitive data, like copies of invoices or bank details, via email as they can be easily intercepted, putting your client data at risk. Instead, you can provide a client-focused, secure web portal that enables clients to log in and view, share and send documents and data within the portal to increase security. You can integrate the client portal with our workflows too so questionnaires, documents or task and deadline reminders can be automatically shared at every key stage, so your clients are always up to date. Provide a convenient and frictionless experience for your customers who can access the portal via any device and easily communicate and collaborate with your firm. 

Seamless integrations

To help save you time and simplify the debt recovery process, Osprey is integrated with some of the UK’s leading business tools so you can optimise efficiencies and enhance your client service.


Get forms and documents signed much faster by utilising DocuSign, the world’s leading e-signature tool that is integrated within the Osprey secure web portal. Save an average of £30 per agreement by removing printing and posting costs and provide your client’s with a quicker and easier way to sign and return documents.

Lexis Smart Forms

Save time and reduce errors when filling out complex legal forms using the Lexis Smart Forms and Osprey integration, which enables data you store in Osprey to be auto populated into the forms saving hours of your time. Access and edit over 4,000 up to date, fillable forms on any device.

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Debt recovery case management software key features:

Customisable workflows

Stay compliant and effectively handle your workloads with our specialised debt recovery workflows that reduce the time spent on manual tasks and help to assist your clients at any stage of their case.

Automatic calculations

When processing the debt payments for your client you can use the multi-record fields to add the invoice numbers and the debt owed and the calculation will be completed automatically, adding interest if applicable.  

Debt ledger 

Separate to the client ledger, you can monitor your client’s payments towards their debt with the debt ledger, so you always have visibility.  

Reports & dashboards

Monitor your firm’s performance with real-time reports and dashboards. Obtain better insight in your clients, finances, and past performances to drive the future of your firm.

Key dates

Stay on top of deadlines and critical tasks using key dates within workflows which can also be published to your Outlook calendar, helping you stay compliant.

Time recording

The Osprey time recording app helps you meet your targets and guarantee accurate billing. Assign time values to document and emails to further automate time recording and produce recovery reports to compare time spent against fees.

Data security 

You can feel confident that your firm’s and clients’ data is secure when stored in Osprey which is hosted in UK state-of-the-art data centres that are protected, regulated and reliable.

Bulk instructions

Accept bulk instructions via Excel and upload instantly into Osprey using our Smart Actions or give your clients the ability to instruct you on new matters directly from the secure client web portal.

 Find out more about Osprey for debt recovery solicitors

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“One of the best things about Osprey is the reporting system. It’s really useful for managing your day to day and being able to monitor performance to the minute is great.”

Greg Bowyer, Associate Solicitor & Collaborative Lawyer, Ellis Hass & Co. Solicitors

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A complete software solution for busy lawyers

Osprey provides law firms with the tools they need to drive long-term efficiencies.

Book your free demonstration and learn why thousands of lawyers are choosing Osprey Approach to grow their law firms

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